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Shipping Policy

All deliveries are made through Royal Mail unless specially requested otherwise. Orders are shipped on the same day if paid for before 3:00 pm GMT, and the next day if ordered after this time. Please note that orders are shipped every day except for Saturday and Sunday. Therefore, an order placed after 3:00 pm on a Friday won't be shipped until Monday.

Shipping costs are calculated based on the total price of your order and your shipping choice. All main services are available, ranging from a free service for 2nd class untracked post to a next-day tracked shipping option. Additionally, we offer incentives where each shipping option becomes free based on your purchase total. Details about free shipping eligibility can be found during the checkout process.

Return & Exchange Policy

Thank you for shopping at Rookatronics. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we are here to help with returns and exchanges. You may return or exchange eligible items within 14 days from the date of purchase. To be eligible for a return or exchange, items must be unused, in the same condition as received, and in their original packaging. Please review product descriptions carefully before purchasing.

To initiate a return or exchange, please contact us, provide your order number and details about the item(s) you wish to return or exchange. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service for return shipments and retaining proof of postage. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to your original payment method within 2 business days.

If you are exchanging an item for a different size, colour, or product, please specify the new item details in your return request. Exchanged items will be shipped after we receive and process your return. If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.

By making a purchase from Rookatronics, you agree to comply with our returns and exchanges policy.

Thank you for choosing Rookatronics!

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